Frequently Asked Questions
Everything you need to know about your KATCH ME style journey.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK, while international orders can take between 7-14 business days depending on your location and local customs processing.
What is your return policy?
We offer a 14-day return window from the date you receive your order. Items must be unworn, unwashed, and have all original tags attached to be eligible for a refund.
How do I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link. You can use this link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options through PayPal, Klarna, and Clearpay.
How do I know which size to choose?
Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your products ethically sourced?
At KATCH ME, we are committed to responsible fashion. we work closely with our manufacturers to ensure fair labor practices and are constantly striving to increase our use of sustainable materials.